DIGITAL GOODS REFUND POLICY
We offer refunds on purchase of our digital goods. However, since we deal with digital goods, we honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, https://moreweb.nl may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: You have problems that prevent you from downloading the product. https://moreweb.nl recommends that you contact the support team for your browser provider, as https://moreweb.nl ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
Logo design services:
For logos ordered via our Logo form ‘https://moreweb.nl/logo-design/’ , we will always offer design revisions until our customer is satisfied and a final version of the logo is delivered. In the event we are not able to reach a satisfactory result, a full refund can be provided.
Video ads, PPC management campaigns, SEO tactics:
This types of services can’t always provide refunds especially after product/service delivery. A refund request based on this type of services is addressed on a case-by-case basis and subject to our approval.
Domain name registrations:
Due to their third party nature, domain name registrations are non-refundable.
Please check your invoice/contract for any additional terms your services with us might have.